Privacy Policy
Last updated January 1st, 2026
This Privacy Notice for The Oser Project LLC (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our Services (“Services”), including when you:
Visit our website at https://www.oserproject.com or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including coaching, training programs, sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for deciding how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at info@oserproject.com.
SUMMARY OF KEY POINTS
This summary provides key points, but you can read the full policy below for details.
What personal information do we process?
We process personal information depending on how you interact with our Services. This includes basic contact data, account information, and - if you engage in coaching - training, fitness, and wellness data you choose to share with us.
Do we process sensitive personal information?
Yes. Because we provide performance coaching, you may choose to share fitness and wellness information, and occasionally injury or illness notes. In some jurisdictions this may be considered “sensitive” personal information. We process this information only with your explicit consent and only to deliver coaching.
Do we collect data from third parties?
Only if you choose to connect third-party training platforms to your account (e.g., TrainingPeaks, TriDot, Garmin, Strava, Nolio, Intervals.icu, etc.).
How do we process your information?
We process your information to deliver coaching services, manage accounts, analyze performance, communicate with you, enhance services, for security, and to comply with legal requirements.
When and with whom do we share personal information?
We may share information with certain service providers (e.g., payment processors, email providers, analytics platforms). We do not sell your information.
How do we keep your information safe?
We implement reasonable technical and organizational measures to protect your data.
What are your rights?
Depending on where you live, you may have rights such as accessing, correcting, deleting, or restricting the processing of your personal information.
How do you exercise your rights?
Submit a data request or contact us at info@oserproject.com.
Want more detail? Read the full Privacy Notice below.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you voluntarily provide when you register on the Services, request information, participate in coaching, complete forms, or contact us.
Personal Information Provided by You.
Depending on how you interact with our Services, the information we collect may include:
Names
Phone numbers
Email addresses
Mailing addresses
Usernames
Passwords
Billing addresses
Debit/credit card numbers (processed by third parties)
Fitness, training, and wellness data
Because we provide performance coaching, you may choose to share information such as:
Heart rate, heart rate variability
Power, pace, distance, duration
Speed, cadence, training load
Sleep, recovery, stress, readiness
GPS activity, routes, and workout files
RPE, fatigue, subjective wellness scores
Bodyweight or basic biometrics
You may share this data directly or through third-party platforms you choose to connect, including but not limited to:
TrainingPeaks
TriDot
Garmin Connect
Strava
Nolio
Coros / Polar / Apple Health / Google Fit (if integrated)
This data is used only to deliver and improve coaching services.
Injury or illness information you choose to share
You may voluntarily tell us about:
Temporary injuries
Pain or movement limitations
Fatigue or overtraining symptoms
Short-term illness (e.g., flu, fever, stomach issues)
Doctor recommendations related to training load
We do not request medical reports or medical documentation.
We do not diagnose or treat medical conditions.
We process such information only to adjust your training plan, and only with your explicit consent.
This type of information may be considered “sensitive” under some data protection laws.
Payment Data
We may collect data needed to process your payment, such as card information or transaction identifiers.
All payment processing is handled by Stripe, PayPal, or Shopify Payments.
Please review their privacy notices for details.
Information automatically collected
In Short: We automatically collect certain information when you visit our Services.
This may include:
IP address
Browser and device characteristics
Operating system
Language preferences
Referring URLs
Pages viewed
Date/time of visit
Device name, country, general location
This information helps maintain the security and operation of our Services and assists with analytics.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services.
We process your personal information for:
Account creation and authentication
Delivering coaching services
Creating and adjusting training plans
Monitoring training data and performance
Responding to user inquiries
Fulfilling orders, payments, returns
Sending coaching communications and updates
Improving Services and personalization
Ensuring security and fraud prevention
Legal compliance
With your consent: analyzing fitness, training, and wellness data
We may also process your information to protect vital interests, such as preventing harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
If you are in the EU or UK:
We rely on:
Consent - for processing training, fitness, wellness, injury/illness data.
Performance of a Contract - to deliver coaching and Services you purchased.
Legal Obligations - recordkeeping, tax, compliance.
Legitimate Interests - improving services, ensuring security.
Vital Interests - preventing harm in rare situations.
If you are in Canada:
We rely on express or implied consent except where otherwise permitted by law.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information in the following situations:
Business Transfers
During mergers, financing, acquisition, etc.
Affiliates
Who must honor this Privacy Notice.
Business Partners
To offer products or Services jointly.
Service Providers
Including:
Stripe / PayPal / Shopify
Email providers
Website hosting
Training platforms you connect
Analytics providers (Google Analytics)
Advertising platforms (Meta, TikTok, Google - non-sensitive data only)
We do not sell or rent personal information.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes. We use cookies, pixels, and tracking technologies to:
Maintain security
Improve functionality
Analyze traffic
Deliver relevant ads (not based on coaching or health data)
Third-party tracking may include:
Google Analytics
Meta Pixel
TikTok Pixel
Shopify Cookies
Systeme.io Cookies
Your cookie preferences can be managed through browser settings or a cookie banner.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep personal information only as long as necessary to:
Provide Services
Fulfill legal obligations
Maintain business records
Training and wellness data is kept:
as long as you have an account or active coaching, and
deleted or anonymized upon request, subject to legal retention requirements.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use reasonable administrative, technical, and physical security measures, including:
encrypted communication
secure cloud storage
restricted access controls
secure platform integrations
No method is 100% secure, but we take appropriate steps to protect your data.
8. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect or market to individuals under 18.
If we learn data from a minor was collected, we will delete it promptly.
Contact info@oserproject.com to report concerns.
9. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your country or state, you may have the right to:
Request access to your personal data
Request correction or deletion
Restrict processing
Withdraw consent
Object to processing
Request portability
Avoid automated decision-making
To exercise rights, email info@oserproject.com
10. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to DNT signals due to lack of industry standards.
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
Residents of states such as California, Colorado, Connecticut, Texas, Utah, Virginia, and others may have additional rights, including:
Right to know whether data is processed
Right to access or correct data
Right to delete data
Right to opt out of targeted advertising
Right to obtain copies of data
Right to appoint an authorized agent
Right to appeal decisions
Submit requests to info@oserproject.com
12. DO WE MAKE UPDATES TO THIS NOTICE?
Yes. We update this Privacy Notice as needed to remain compliant with relevant laws.
A revised date at the top will reflect updates.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
You may contact us at:
📬 The Oser Project LLC
2926 Barker Cypress Rd
Houston, Texas 77084
USA
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Submit a data request at: